Reduce your equipment total cost of ownership with tailored remote support

SMS设备有解决方案 for reducing the total cost of operations (TCO) in remote operations

When a remote northern fly-in/fly-out mine was ready to commence construction, management knew the importance of controlling their equipment maintenance costs.

So right from the start, they engaged 全国最大的彩票平台 to handle their maintenance. “We started off supporting everything with an engine,” says Cory Moberg, GM Remote Mining & SMS设备的运营支持. “Not only the original 小松 auxiliary and production equipment, 但摩托雪橇, 冰螺旋输送器, 皮卡.随着网站的发展, the operator gradually brought in their infrastructure to displace some of that non-traditional work. 当他们准备的时候, we slowly released these duties back to the client, and we focused more on the core products—the 小松 and primary mining gear.”

服务于不止一个目的, this approach ensured the mine equipment’s Total Cost of Ownership (TCO) was kept to a minimum:

以及采购成本, cost of maintenance is an important ingredient of TCO, 设备寿命成本的真实衡量.

In fact, Moberg reckons it’s the real multiplier in the TCO model. “We’ve heard that our units run up to 30 percent lower TCO than our competitors,他说. To earn that, “we target the customers’ needs and wants. We work with them to get exactly what they’re asking us to do, and we provide those services; modifying them by design, 随着时间的推移.”

“We not only represent the OEM as we normally would, but we act as the customer’s maintenance department. It’s a very symbiotic relationship; a true partnership by definition,他说. “We work with them to make informed decisions on how to best maintain their equipment.”

许多偏远地区都是营地

Camp is like a small town where not only do they work side by side with the customer’s people but they go 首页 and eat at the same table, 一起看电视. 提高效率, 全国最大的彩票平台 cross-trains their people so they might be on a shovel one day, 下一节是拖车, 第二天一辆皮卡或一辆滑车.

But it’s not only about that all-important skillset; it is about them fitting in to the camp site. “Often we know we’re successful when the only difference between us and our customers’ people is the branding on their coveralls,莫伯格说。. “We work on the same things, we have the same goals, we work the same way—we have a team standard.”

没有两个远程支持站点是相同的. 例如, “我们在麦克默里堡北部有一个飞行营地, 可以运行7天, 七天之后,莫伯格说。. “我们在安大略省也有弗朗西丝堡, 这是可以通行的, but we treat it much as a fly-in based on 14 days in, 14天后. 另一个我们刚刚开始的是阿尔伯塔的欣顿. We don’t look at that one as entirely a remote site but based on logistics and distance from a major center we have our team members there and treat it as a camp even though they are staying locally in the town of 辛顿.”

灵活性是远程采矿成功的关键

Moberg offers an example from a remote mine operator in eastern Canada who bought a brand new fleet of new model 240-tonne trucks. “调试完成后, 然后我们离开了现场, 这些机器也经历了一些停机时间,他说. “So we strategized with the client and supplied a technician on each shift, and in a very short period had the trucks working at 95 percent availability. “Not only did this bring the machine performance up to expected levels, 但它展示了我们团队的才能. The customer also recognized their value, as they tripled our staged labour work force headcount.”

当采矿作业进入一个新的区域, it can be difficult to find the requisite highly skilled people. SMS设备有解决方案. Its Remote Mining Group maintains a highly-trained mobile workforce available for rapid deployment.

“在这些偏远地区的中心, is our Acheson branch that we designed to be an immediately accessible labour pool,Moberg解释道。. “If next week a customer says ‘I need 20 people’ we can parachute them in—fully functional. 这支队伍在技术上已经很有能力了, 了解政策和程序, 也知道如何经营一个矿场. 作为社区的支持者, 一旦我们把网站建好, 然后我们在当地招聘并进行相应的整合. As that team displaces the Acheson labour pool we bring the Acheson team back out, 并可为客户维护生产. 我们可以在任何地方这样做.”

The challenges and diversity of remote operations attract the best employees, says Moberg. “The real courageous people, looking for diversity and a different challenge. When we add our training and certification programs, I think we create the best technicians in the world. We challenge them to step out of their comfort zone and learn new things.”

现场, 全国最大的彩票平台 teams generally accommodate or adopt the customer’s policies—with one potential exception. “When it comes to safety we will compare with ours and see who has the higher standard and we follow that,莫伯格说。. “If the customer has policies specific to their own needs, we will adopt their policy. Over the years, we’ve pushed ours and our customer's safety expectations higher. 在这些遥远的地点, 医疗援助往往是乘飞机去的, so maintaining a rigorous safety culture is absolute.”

This level of remote team operations wouldn’t work without timely parts availability. “我们的零部件位于战略位置, 最常, 就在客户现场,拉里·韦克福德说, 总经理, 矿山设备销售. “Our parts philosophy is that we will have parts when you need them.”

最重要的是，这是一种持久的关系. “We are together for a long term commitment, we will win together,” sums Moberg. “我们可以在任何地方做.”

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